Got a question?
We’ve got answers!

Here are some of the most commonly asked questions we get about our product range. If you’ve got another query that we haven’t covered here, please just contact us.

We work to get your order to you as quickly as possible, so all orders are sent directly to our warehouse for picking and packing once they have been placed, and these are packed around the clock, so once your order is placed it’s not usually possible to make any changes.

 

Once you have placed your order, you will receive a confirmation email from orders@kiddiesfodkutter.com.au.

This email will include your order number and a summary of what you have ordered, including any discounts or free items.

Please note that if you have not added your coupon code, then your discount of FREE items will not be included. This cannot be added once your order has been placed.

Following your confirmation email, we will send an email with your tracking details once your order has been fulfilled.

Please make sure you check your junk mail if you have not received either of these after placing your order.

Yes all orders within Australia will receive Australia Post Tracking once the order has been received by the Post Office. We try and dispatch all orders within 24-48 hours (on week days) of receiving your order.

We will deliver your tracking details via email from orders@kiddiesfoodkutter.com.au so please check your junk mail if you have not received it.

Please make sure your email and mobile number are correct when placing your order so that we can deliver your tracking information to you.

Invoices:

If you wish to download your invoice or see your order history, you can do this by logging into your Account here

You will have been provided with your unique username and password to access your Account in your Order confirmation. All invoices, order history and downloads will be available.

Login here

If you have not already setup an account, but have placed an order, you will have been sent a unique username and password in our order confirmation that you will need to use to access your Account. You will be able to access and see order history, invoices and downloads via your account.

To login to your account click here

You will be able to download your digital cookbooks immediately after purchase by logging into your account using the username and password provided in your order confirmation email.

Login here

Absolutely. You can shop our online store from anywhere in the world for both retail and wholesale – just choose the applicable currency in our online store and it will automatically calculate the cost and postage charge. 

Please note we are not responsible for any additional customs or courier charges once the parcel leaves our warehouse. We cover the cost of shipment, but do not cover any country specific Custom checks, Import Duties, or Clearance Certificates required for your specific country.

Delivery & Shipping

Your exact postage cost will be calculated at the checkout, however as a guide please see details below. As at Jan 2022 we are currently shipping Express from Melbourne Australia.

Canada: Postage from Melbourne to Canada is AUD$25*

Ireland: Postage from Melbourne to Ireland is AUD$25*

UK: Postage from Melbourne to the UK is AUD$25*

New Zealand: Postage from Melbourne to New Zealand is AUD$25*

*Larger or bulk orders may incur additional shipping costs according to weight Please note we are not responsible for any additional customs or courier charges once the parcel leaves our warehouse. We cover the cost of shipment, but do not cover any country specific Custom checks, Import Duties, or Clearance Certificates required for your specific country.

We use Australia Post Red Satchel with tracking $9.50 within Australia or upgrade to Express Post Yellow Satchel for $13.00.

OR we offer FREE Shipping on all orders over $75

When lodged at the Post Office the tracking number is text to the Mobile number you provide at checkout.

NOTE: We suggest that you choose the Express option to avoid disappointment.

Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.

If your order has not arrived within 7-10 business days then please contact us via email: support@kiddiesfoodkutter.zendesk.com immediately, please ensure you have checked the tracking & checked with neighbours and safe places it may of been left. The moment an item is marked as delivered, we consider the item has been delivered as required under Australian Consumer Law.

Please note once we have posted your order we have the same visibility on tracking as you do. We will not provide a refund for orders still in transit. If you place an order with us you accept these conditions.

We also offer cost-effective rates for shipping to the rest of the world (get more information about shipping costs here). We post our orders within 24 hours of receiving them, so you get your items as soon as possible!

If your order is returned to us because of non delivery, and you would like us to resend your order back to you once it has been returned and received by us, please follow the instructions below:

Please contact us via our help desk at support@kiddiesfoodkutter.zendesk.com advising us that your order is being returned and that you would like it to be resent. Ensure you include your:
Full Name,
Order Number,
Contact Number and
Postal Address.

You will be required to pay for the postage to for your order to be posted out a 2nd time. Postage charges are:

Standard Post is $9.50 
Express Post is $13

Once our help desk has received your message, they will advise you of next steps.

Hold the Kiddies Food Kutter safety knife in either your left or right hand. Place the vegetable on the chopping board and hold it in place firmly with the other hand. Then use a sawing action to cut the vegetable. Start the sawing action with soft fruit and vegetables like apple and zucchini to build up confidence and independence, then introduce carrots and harder vegetables. Watch our demonstration video here. Of course, adult supervision is still required.

For more information on our Kiddies Food Kutter please click here.

Hold the peeler in either your left or right hand. Place the vegetable on the chopping board and hold it in place firmly with the other hand. With the index finger on the moulded fingerprint, slide the peeler down the carrot or vegetable slowly, removing the outer skin. Only light pressure is required. The peel should come off in a long ribbon. If it doesn’t, simply change the angle of the peeler. Watch our demonstration video here. Of course, adult supervision is still required.

To learn more about our Safety Food Peeler please click here.

Yes, if you would like to see how to use any of our products please view our product demonstration page here. You will be able to view videos on each of our products and how to use them.

Now children from 2 years of age can start with the “Kiddies Food Kutter – The Original”, then graduate to the New “Safety Food Kutter” which is identical in design, (but larger blade and handle) as they get older, progress and become more proficient.

Both of our Kutters have the following Features
– Rounded teeth and no sharp edges
– Quality Stainless Steel blade uses a sawing action
– Available in 8 bright colours – Blue, Yellow, Red, Pink, Lime Green, Purple, Orange and Green
– BPA Free
– Dishwasher Safe
– Suitable for both left and right handers

Key Features of the Safety Food Kutter
– Larger size handle and longer/wider blade
– Wider blade enables the knife to be used for spreading perfectly
– Perfect for tweens, teens, adults, elderly, special needs
– Ergonomically designed, for easy grip for larger hands

Safety Food Kutter Dimensions
Length of Knife 180mm
Length of Blade 90mm
Width of Blade 20mm
Thickness of Blade 1mm

Kiddies Food Kutter
Suitable for all skill levels for children 2 years onwards,

Kiddies Food Kutter Dimensions
Length of Knife 145mm
Length of Blade 70mm
Width of Blade 17mm
Thickness of Blade 1mm

View more information here

Absolutely! Both the Kiddies Food Kutter and Safety Food Peeler are dishwasher safe – just don’t use the hottest wash cycle.

The Kiddies Food Kutter was patented in the USA way back in 1979 under the company name Pumpkin Halloween Company! We have held the distribution rights worldwide since the year 2000 – so anything else you see out in the market is really just a copy of this original design. The Kiddies Food Kutter is Manufactured in Taiwan under patented moulds, to strict quality guidelines which are still governed by the original USA owners.

Fast forward to 2021 and we are now pleased to announce the Kiddies Food Kutter is now being Manufactured in Melbourne alongside our Safety Food Peeler. It has also been certified Australian Made & Owned. Supporting our Australian workers and created jobs within our Country.

So, whether you’re looking for a safety vegetable cutter for your child or hoping to explore our Kiddies Food Kutter range, we have the best collection of child-safe food tools for you to try. Plus, our online reviews showcase precisely why our customers love our products. We can’t wait for you to try them with your little ones and see what a difference they can make to your food time routine.

The Safety Food Peeler is 100% Australian owned and made. They are Manufactured right her in Melbourne, supporting our local workers. Read the full story about the Safety Food Peeler here.

So, whether you’re looking for a safety vegetable cutter for your child or hoping to explore our Kiddies Food Kutter range, we have the best collection of child-safe food tools for you to try. Plus, our online reviews showcase precisely why our customers love our products. We can’t wait for you to try them with your little ones and see what a difference they can make to your food time routine.

Of course, every child is different, and their skill and competencies differ. But as a guide, the Kiddies Food Kutter we suggest 2 years onwards, and the Safety Food Peeler is best for around 3 years onwards. As soon as they show an interest, it is great to encourage them.

It is made up of a non-toxic, stainless steel blade with truly rounded teeth, tumbled in stone, ensuring no sharp edges. The child-size handle designed to fit your child’s’ hand is BPA Free sturdy plastic. The Kutter is dishwasher safe.

Yes, it will cut all vegetables, raw or cooked. The Kiddies Food Kutter was actually invented to carve pumpkins for Halloween Jack ‘O Lanterns! We knew if it was strong enough to cope with pumpkin it could cut everything!

It is able to do this by using a sawing action rather than relying on sharp teeth or blades, making it safe for your budding junior masterchefs to use when helping you in the kitchen, preparing lunch or dinner (or for them to use at the dinner table). It is a thicker blade not a thin sharp blade, so if the child slips, it will not slice their fingers.

Yes, they certainly will, as little pressure is required with the ‘Original’ Kiddies Food Kutter, New Safety Food Kutter & the Safety Food Peeler. My Mother (at 86 years of age) actually trialled the Safety Food Peeler it with us initially, when we were designing it and the cavity tool template was adjusted accordingly.

Yes, 40% of our sales are specifically for this demographic. We supply Minda Inc, Yooralla, and various Disability Schools and Institutions on a regular basis Australia wide. They also assist carers.

Yes, the Kiddies Food Kutter will cut through all cooked meat and vegetables on the dinner plate.

No, because it is not sharp in the first place!

No, because it is bladeless. It is the only bladeless peeler in the world!

Yes, these products involve the child in the actual task whilst having fun, so they may be more inclined to touch and try the food they have been involved in preparing.

Yes, we have found that our products help take the stress from the teachers, and enables them to broaden the children’s skills. This results in a wider variety of competence, interest and independence. All children can learn at their own pace, no matter what their ability is.

To find out more about using these in your school/organisation please click here.

We’d love to talk to you about becoming a stockist. Head over to our wholesale page to find out more information and send us an enquiry.

Yes of course. We offer bulk buying opportunities to kinders, schools and cooking schools who would like to use our products in their organisation. To find out more click here.

We also offer fundraising opportunities, for schools and kindergartens to make a great margin using our products to market to their families. To find out more about running a fundraiser click here.

Unfortunately, we can’t attend every school or kindy personally, so we have some great informative product demonstration videos (see the 2 on our website home page) that show our products in action. These videos are also great to show committee members if you’re interested in our products as a fundraising idea.

Currently, we accept credit card, Paypal, Afterpay and Direct and to our to our Wholesale customers we also offer Bank Transfer.

Please refer our terms and conditions here. Please know that your privacy is very important to us. For that reason, we will not give or sell your information to any third parties.

Safety Food Kutter is not NDIS registered but we have a number of stockists who are. You can check them out here

What Our Clients Say
423 reviews